Return & Refund Policy

At Wiztrends, we want you to love your purchase — and we stand behind the quality of our products. If something doesn’t feel right, we’ve made our Refund & Returns Policy as clear and customer-friendly as possible to ensure your satisfaction.

✅ Eligibility for Returns

• Return requests must be submitted within 30 days of delivery.
• Items must be unused, unworn, unwashed, and in original packaging with all tags and labels.
• Personal care items, intimate wear, or custom/personalized items are non-returnable unless damaged or defective.
• Clearance or final sale items are not eligible for return unless defective.

📝 How to Request a Return

To initiate a return, follow these steps:

• Email us at shopw4021@gmail.com with your order number and reason for return (e.g., wrong item, damaged, changed mind).
• Our support team will respond within 24–48 hours with return instructions.
• Ship the item back using a trackable method. Customers cover return shipping unless the item was our error.

💸 Refund Process

After receiving your return, we’ll inspect the item and notify you via email. If approved:

• Refunds will be issued to your original payment method within 5–10 business days.
• Shipping fees (if any) are non-refundable unless the issue was our mistake.

🔁 Exchanges

We don’t offer direct exchanges. To get a different item, simply return the original for a refund and place a new order.

📦 Damaged or Defective Items

If your product arrives damaged or defective, email us within 72 hours of delivery. We’ll replace it for free or issue a full refund — your choice.

Please include photos of the damaged item in your email for faster resolution.

❓ Need Help?

We’re here for you! Reach out any time with questions or concerns.

📧 Email: shopw4021@gmail.com